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Live Support Chat Features

Simple and easy to use

Extremely easy setup

Just add your code snippet to your website and you're good to go. There is no need to install additional software or any plugins. All you need to provide live support chat is a web browser.

Embedded live chat

The live support chat window is integrated right into your website. No popup windows are opened. This means that your clients are one click away from live support.

Customizable colors

Choose the colors and design your live support chat widget, so it fits best in your unique website. You do not need any coding skills for this. It can be easily done via the chat settings page in your live support account.

Multilingual support

Translate the interface of your live support window to any language you wish. We do not limit you to a predefined set of words for a particular language, but give you the freedom to translate each and every word in the chat window yourself. This way you can interact with your clients in a more casual or more official manner.

Custom dimensions

You can easily customize the width and the height of your live chat box.

Colors per website or page

Customize the colors of your live chat per website or even per page.

Custom company logo

Add your company's logo which will make your brand even more attractive.

Automatic messages

You can engage with your customers more proactively by using automatic messages. Just set a message and specify the time interval after which your live chat box will pop-up with that message.This will encourage your customers to ask questions about your product or service.

Eye-catcher

Grab the attention of your visitors by placing an image above your live chat box and turn them into customers. You can use your own eye-catcher and set its position.

White label

Remove "Powered by LiveSupporti" and make your live chat suits your brand better.

Groups

If your company have different departments, then you can assign your agents to different groups like Support, Sales and Marketing.

Multiple agents support

Scale your buisness by adding as many agents as you need to. Chat with all of your clients at the same time. Every agent can see if a visitor is already in a chat session with another agent.

Share files

Send documents, user guides and screenshots to your customers while you are chatting with them and make your chats more effective.

Canned responses

Define your own canned responses and use them to easily respond to common questions. This saves your time while your website visitors receive even faster support.

Agent photo

Create trust between you and your visitors by using real agent photo during your live chats. This will boost customer engagement.

Desktop notifications

You can view your live chat messages right away on your desktop. Even when you're doing something else you can read the messages from your customers in just a glimpse of an eye.

Offline messages

When you are not online and you can not provide live support, your visitors will be able to leave you a message. You can view these messages the next time you login and start an email conversation directly from your live support dashboard.

Visitor details

See your visitors' city, country, referring and current page, time spent on your website, search engine keywords, host name, operating system, browser type and version.

SSL encryption

It doesn't matter if your website uses SSL certificates or not, all your live support chats are still safely encrypted.

Typing Notifications

When the visitor starts typing into the live support chat on your website, you will be notified about this. Then, based on the page he is looking at, you will be ready to answer the most common questions related to your specific product or service, even before he sends his message.

Geolocation

You can view your visitor's location on a map. This gives you the opportunity to provide more accurate and comprehensive live support.

Send chat transcripts

Your visitors can easily send their chats with your agents with just one click.

Chat votes

During the chat you can allow your customers to be able to leave a feedback based on the live customer support they receive from your agents.

Transfer visitor to other agents

You have a visitor with a specific question and you don't feel comfortable or not qualified to answer that question. Then you can always transfer him to another agent that has more knowledge on the topic.

Block visitors

When you don't want to receive any more messages from specific visitor you just can block him.

Advanced user statistics

View information about your website visitors in the live support agent panel - which pages they have visited, how long they stayed on a particular page, their browser, operating system, device and many more.

Page forwarding

A customer is searching for something on your website and needs assistance. You can forward him to a specific page on demand.

Sound notifications

You can draw the attention of your website visitors not only with the beautiful live support window interface, but with our custom sound notifications. When the visitor receives a new message, but his chat widget is closed, he will be notified by sound alert.

Windows Notifications

You are in a working environment that does not allow you to take advantage of sound notifications or simply you don't want to keep your web browser constantly opened. The solution for you is to use our windows notifier. It lets you stay focused on other tasks while enabling you to help your customers right away.