Live Support Chat Features
Simple and easy to use live chat
Extremely easy setup
Just add your code snippet to your website and you're good to go. There is no need to install additional software or any plugins. All you need to provide live support chat is a web browser.
Embedded live chat
The live support chat window is integrated right into your website. No popup windows are opened. This means that your clients are one click away from live support.
Customizable colors
Choose the colors and design your live support chat widget, so it fits best in your unique website. You do not need any coding skills for this. It can be easily done via the chat settings page in your live support account.
Multilingual support
Translate the interface of your live support window to any language you wish. We do not limit you to a predefined set of words for a particular language, but give you the freedom to translate each and every word in the chat window yourself. This way you can interact with your clients in a more casual or more official manner.
Custom dimensions
You can easily customize the width and the height of your live chat box.
Real-time monitoring
View who is browsing your website in real-time.
Colors per website or page
Customize the colors of your live chat per website or even per page.
Custom company logo
Add your company's logo which will make your brand even more attractive.
Automatic messages
You can engage with your customers more proactively by using automatic messages. Just set a message and specify the time interval after which your live chat box will pop-up with that message.This will encourage your customers to ask questions about your product or service.
Sneak-peek
Take a look what your customers are typing so you can answer immediately.
Eye-catcher
Grab the attention of your visitors by placing an image above your live chat box and turn them into customers. You can use your own eye-catcher and set its position.
White label
Remove "Powered by LiveSupporti" and make your live chat suits your brand better.
Groups
If your company have different departments, then you can assign your agents to different groups like Support, Sales and Marketing.
Visibility per page
You can easily hide your live chat box from specific pages using rules.
Multiple agents support
Scale your buisness by adding as many agents as you need to. Chat with all of your clients at the same time. Every agent can see if a visitor is already in a chat session with another agent.
Live chat between agents
Agents within your account can chat with each other.
Share files
Send documents, user guides and screenshots to your customers while you are chatting with them and make your chats more effective.
Canned responses
Define your own canned responses and use them to easily respond to common questions. This saves your time while your website visitors receive even faster support.
Agent photo
Create trust between you and your visitors by using real agent photo during your live chats. This will boost customer engagement.
Desktop notifications
You can view your live chat messages right away on your desktop. Even when you're doing something else you can read the messages from your customers in just a glimpse of an eye.
Offline messages
When you are not online and you can not provide live support, your visitors will be able to leave you a message. You can view these messages the next time you login and start an email conversation directly from your live support dashboard.
Visitor details
See your visitors' city, country, referring and current page, time spent on your website, search engine keywords, host name, operating system, browser type and version.
SSL encryption
It doesn't matter if your website uses SSL certificates or not, all your live support chats are still safely encrypted.
Typing Notifications
When the visitor starts typing into the live support chat on your website, you will be notified about this. Then, based on the page he is looking at, you will be ready to answer the most common questions related to your specific product or service, even before he sends his message.
Geolocation
You can view your visitor's location on a map. This gives you the opportunity to provide more accurate and comprehensive live support.
Send chat transcripts
Your visitors can easily send their chats with your agents with just one click.
Chat votes
During the chat you can allow your customers to be able to leave a feedback based on the live customer support they receive from your agents.
Transfer visitor to other agents
You have a visitor with a specific question and you don't feel comfortable or not qualified to answer that question. Then you can always transfer him to another agent that has more knowledge on the topic.
Block visitors
When you don't want to receive any more messages from specific visitor you just can block him.
Advanced user statistics
View information about your website visitors in the live support agent panel - which pages they have visited, how long they stayed on a particular page, their browser, operating system, device and many more.
Page forwarding
A customer is searching for something on your website and needs assistance. You can forward him to a specific page on demand.
Sound notifications
You can draw the attention of your website visitors not only with the beautiful live support window interface, but with our custom sound notifications. When the visitor receives a new message, but his chat widget is closed, he will be notified by sound alert.
